@book{53542,
	author = {Ратников, Валентин Петрович},
	title = {Конфликтология},
	publisher = {ЮНИТИ},
	year = {2005},
	address = {М.},
	edition = {2-е изд., перераб. и доп.},
	url = {https://opac.nsuem.ru/mm/2008/000084699.pdf}
}